Privacy Policy

Effective Date: 01/08/2024

1. Introduction

Welcome to Donation Hub! This Privacy Policy explains how we collect, use, and protect your personal information when you use our service and mobile application (“App”). Donation Hub is committed to ensuring that your privacy is protected. By using our App, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1. Personal Information

When you use Donation Hub, we may collect the following personal information:
  • Contact Information: Name, email address, phone number, and postal address.
  • Payment Information: Credit or debit card details, bank account information, and other payment-related details required for processing donations via Stripe.
  • Donation Details: Information about your donations, including the amount, the organization receiving the donation, and any messages you may include.

2.2. Non-Personal Information

We may also collect non-personal information automatically as you interact with our App, including:
  • Device Information: Type of mobile device, operating system, device settings, unique device identifiers, and crash data.
  • Usage Information: Pages viewed, time spent on the App, and other usage statistics.
  • Location Information: Approximate location derived from your IP address or device location settings.

3. How We Use Your Information

Donation Hub uses your information for the following purposes:
  • To Process Donations: Facilitate the processing of donations via Stripe and ensure that the funds reach the intended organization.
  • To Improve Our Service: Analyze usage patterns and feedback to enhance user experience and App functionality.
  • To Communicate with You: Send you updates, donation confirmations, receipts, and respond to your inquiries.
  • To Ensure Security: Protect against fraudulent transactions and safeguard your data.
  • To Comply with Legal Obligations: Adhere to applicable laws, regulations, and contractual obligations.

4. Sharing Your Information

We may share your information with third parties only in the following situations:
  • Payment Processing: With Stripe, our payment gateway provider, for the purpose of processing donations.
  • Legal Compliance: If required by law or in response to a valid request by public authorities (e.g., a court or government agency).
  • Service Providers: With trusted third-party service providers who assist us in operating the App, subject to confidentiality agreements.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets, your personal information may be transferred to the acquiring entity.

5. Data Security

Donation Hub takes the security of your data seriously. We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights Under GDPR

If you are a resident of the European Economic Area (EEA), you have the following rights under the General Data Protection Regulation (GDPR):
  • Access: You have the right to request access to the personal data we hold about you.
  • Rectification: You have the right to request correction of any inaccurate or incomplete data.
  • Erasure: You have the right to request the deletion of your personal data, subject to certain conditions.
  • Restriction: You have the right to request that we restrict the processing of your personal data.
  • Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
  • Objection: You have the right to object to the processing of your personal data in certain circumstances.
To exercise these rights, please contact us at info@donationhub.uk

7. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Children’s Privacy

Donation Hub does not knowingly collect personal information from children under the age of 16. If we become aware that we have inadvertently collected such data, we will take steps to delete it as soon as possible.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any updates.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at: Email: info@donationhub.uk Donation Hub IT BRAIN SOLUTIONS LTD info@itbrainsolutions.co.uk Company Registered in England & Wales, Number 09983074 This Privacy Policy was last updated on 22/08/2024.